Service Provider Pedigree for Ribbon Connect, Microsoft Teams Operator Connect Accelerator

Ribbon is one among 6 companions licensed by Microsoft because the Operator Join Accelerator and is the primary multi-region dwell operator accomplice to supply Operator Join providers by means of SwitchConnect and the Ribbon Operator Join Accelerator for Australia and New Zealand.

Ribbon has been working with Microsoft within the audio area since 2007. I spoke with Ribbon to know what they uniquely deliver to Operator Join and the Operator Join Accelerator.

About Service Hyperlink and Service Hyperlink Accelerator

Operator Join is an integration/certification between Microsoft and telecom operators that enables a telecom operator to offer PSTN cellphone numbers and providers for Microsoft Groups. Microsoft Groups clients can view providers from Operator Join operators straight within the Groups Admin Middle and handle and assign numbers supplied by Operator Hook up with customers.

The Operator Join program has technical and industrial necessities outlined by Microsoft. Operator Join Accelerator is a program that enables chosen licensed Microsoft companions to offer software program and providers to telecom operators that allow them to speed up their participation in Operator Join and supply ongoing assist/providers/infrastructure between the telecommunication firm and Microsoft.

Lane Hyperlink for Operator Hyperlink

RibbonConnect-2.0 (002)

Lane Join for Service Join is the identify of the Lanes Service Join Accelerator Service.

Ribbon has many years of expertise within the Tier 1 operator house, deploying and managing massive world SBC networks, so it has a variety of credibility on this house. Clearly, on the SBC stage, Ribbon helps its personal SBCs and affords SBCs as a cloud service inside the Operator Join Accelerator answer. Operators will make SIP trunk line to Ribbon infrastructure and Ribbon interconnect to Microsoft. Ribbon says they will pace up the onboarding course of in 6 to eight weeks.

It supplies Ribbon Portals, actually one portal with completely different experiences for various roles: Service supplier portal, Buyer Portal and Channel Portal. The service may be deeply built-in into the service’s OSS/BSS, however operators may also begin day 1 with much less deep integration, leveraging the portal to handle all elements of the service, akin to importing numbers into the portal and allocating them to buyer accounts.

What the Ribbon portal supplies just isn’t solely quantity administration, but additionally gross sales engagement instruments to make sure that the client journey is properly managed from the very starting.

Full Automation is what allows an Operator to retrieve particulars from the portal and automate each backend quantity provisioning and API parts and buyer engagement and communication in OSS methods.

Ribbon Join engagement additionally supplies choices for coaching gross sales groups, creating advertising supplies and producing leads.

Ribbon positions the worth of buying your personal OCA answer in comparison with constructing your personal service connectivity answer in-house.


Ribbon Analytics platform and KPIs


One USP of Ribbon is their in-depth evaluation and KPI reporting. Ribbon Analytics platform and associated functions that present analytics and insights for real-time community operations and risk intelligence detection.
The Ribbon Analytics answer is in-built as a part of the Operator Join Accelerator service, offering Operator Groups with real-time details about voice providers and figuring out potential points earlier than they turn out to be an even bigger downside.

Back1 of 2